Office Hours
Our regular office hours are:
Monday to Fridays from 9:00 am to 5:00 pm EST
Saturdays: closed
Sundays: closed

We'll be closed Monday May 31st for Memorial Day Holiday

If you require immediate assistance in addressing an issue regarding your Disney® vacation or any other of the Orlando vacations we offer on weekends or after hours, our phone system will direct you to a voice mailbox where you can leave a detailed message; the customer service representative on duty will be notify of your call and will get back to you right away.

Please remember that the fulfillment of the services provided by either the hotels or the theme parks is their responsibility, not ours (see limitation of liability), so we encourage you to try and solve the problem with them directly. As a guest of The Orlando Vacation Store, you maintain all the rights and privileges you would had if you made the reservation/ theme park ticket purchase directly with them.

By Email:
support@tovs.net

By Phone
Toll Free:      1-866-882.4720
International: (407) 438.4447 (master)

By Fax
(407) 438.4429

By Regular Mail
The Orlando Vacation Store
12701 S John Young Parkway,  Suite 210
Orlando, FL 32837 

I need to cancel my reservation:
Only the person whose name is on the reservation may cancel a reservation. Please call toll free 1-866-882.8742 to speak with a Customer Service Representative;

After hours please leave a message with your name, confirmation number, hotel name and check-in / check-out dates. Please note that the date and time of your message will be used to determine if a cancellation fee applies.