Orlando Vacation Packages

Under Frequent Asked Questions you will find some of the most common questions we are asked about Disney® World packages and many other things. There is so much to talk about Orlando and of all that we can offer you, including discounted Orlando hotels and so much more! So please call us to talk live to one of our Orlando Vacation package Specialists at our toll free number: 1-866-882.4720 ¡También Hablamos Español!

• What's included in our Orlando vacation packages?
• When and where do I get the tickets?
• What theme parks can I choose from?
• When will I get my Confirmation Letter?
• Is my information Secure?
• What about airline tickets or car rentals?
• How do I get to the hotel?
• Cancellation Policy
• Limitation of Liability
• Privacy Policy
• How do I know this is not a scam?

What's included in our Orlando vacation packages?
Accommodations according to the selected hotel. For a detailed description of amenities and photos in any of our Orlando vacation packages, for more details click here to check the hotel.

Tickets to the Parks for each member of your party according to the parks you selected when configuring your package. We offer tickets to most theme parks in Central Florida, including Sea World®, Orlando and many others.

Breakfast: Many hotels (not all) offer a complimentary Continental, Continental Plus or Hot Buffet Breakfast. This means a varied selection of cereal, fruit, juices, coffee, tea, milk, bagels, muffins, donuts, boiled or scrambled eggs, French and regular toast, waffles, etc. For a detailed description of the breakfast that's included with the package (if any). For more details click here to check the hotel.

Transportation: Many hotels offer complimentary transportation to and from the Major Theme Parks in the Orlando / Kissimmee tourist area. Transportation is provided via Bus Shuttle that goes to/from the parks at a fixed schedule. Usually twice in the morning starting at 8 a.m. and then coming back mid-afternoon and when the park closes. The schedule will vary according to the season; ask the hotel's front desk for more details. For a detailed description of the transportation that's included with the package refer to each particular hotel in our website and verify this with the hotel either by phone or upon check in, since this service is subject to change. All the hotels can assist you in getting transportation to any park not included in their service, but you might need to pay for the service to the transportation company.

NONE of the hotels provide free transportation to either Bush Gardens Tampa or The Kennedy Space Center, but they can make arrangements for a nominal fee. Those 2 parks are not in the Orlando / Kissimmee tourist area as they are about 1 to 1.5 hour drive from Orlando.

All hotel taxes are included (that's 13% in Kissimmee, 11.5% in Orlando)

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► You may change your tickets selection up to 5 days before arrival.
► Lowest Package Price Guarantee

If your reservation was made outside of the promotional dates of May 27th and June 15th, 2009, 2009, then the following policy applies:

Cancellation Policy (non holiday dates):
You may cancel your reservation within the first 24 hours of making the request with no cancellation fee (unless your arrival date is within the next 72 hours. In this case the cancellation policy will apply). After the initial 24 hrs, we'll charge a $75 fee if cancelled up to 72 hours prior to your arrival date. Less than 72 hours prior your arrival date or for no shows, one night charge plus tax or $150 (per room), whichever is greater, will be retained. No returns will be given for early check-outs or unused nights.To cancel call us at 1-866-882.4720 (after office hours make sure to leave a message). Cancellations made directly to the hotel will not be considered valid. CANCELLATIONS CAN ONLY BE PROCESSED BY PHONE; no emails or faxes will be accepted.
I authorize The Orlando Vacation Store to purchase in my name the tickets to the theme parks and/ or Dinner Shows and/or any specific event(s) which have been requested in this reservation.

Cancellation Policy for Holidays dates:
If any day of your reservation falls in any of the following Holiday travel dates (Jan 15-20, Feb. 12 – Feb. 17, Mar. 1 – Apr. 30, May 21 – Jul. 30, Sep. 3 – Sep. 8, Oct. 8 - Oct. 13, Oct. 29 - Nov. 11, Nov. 25 – Nov. 30, Dec. 18 - Jan. 4):
You may cancel within the first 24 hours of making the reservation (if the reservation is made within 72 hours of your arrival, the total package price up to $300 per room cancellation fee applies). After the initial 24 hrs, we'll charge $150 if cancelled up to 72 hours prior your arrival date. Less than 72 hours prior your arrival date or for no shows, the total package price up to $300 (per room) will be retained. No returns will be given for early check-outs or unused nights. Cancellations made directly to the hotel will not be considered valid. To cancel call us at 1-866-882.4720 (after office hours leave a message)

CANCELLATION POLICY FOR HALLOWEEN HORROR NIGHTS & DISNEY'S NOT SO SCARY HALLOWEEN PACKAGES:
Because this is a special promotion it has its own cancellation policy:
These tickets are non- refundable and non-transferable. If you decide to cancel your reservation before the 72 hours of arrival, the cancellation fee of $150 will apply. If you decide to cancel your reservation less than 72 hours prior your arrival date or for no shows a cancellation fee of $300 will apply. In both cases, the value of the tickets will not be refunded. Reschedules CANNOT be made.

Rescheduling your Reservation:
We will happily reschedule or change the dates or property on your reservation (upon availability) up to 72 hrs before arrival date for a $25.00 fee. If new dates fall during Holidays and/or Special Events and guest decides to cancel after initial reschedule, the cancellation policy for Holiday dates will apply, otherwise the non holiday dates cancellation will remain the same. If applicable, the guest will have to pay the difference between the original package price and the package's current price for the new dates or property. To reschedule or for customer support, call us at 1-866-882-4720 a minimum of 72 hrs prior to your scheduled check-in date.

If partial payment has been accepted at time of booking, then balance must be paid in full fourteen (14) days before arrival. In case the balance is not paid in full within ten (10) days before arrival, The Orlando Vacation Store reserves the right to cancel the reservation and to apply the cancellation fee according to the parameters above.

All packages must be charged in full to guarantee guest price.
Historically, Orlando Theme Parks raise their prices every year. This increase usually takes place on the first quarter of the calendar year but it could be anytime. We don’t want you to be affected by this raise. In order for us to guarantee your package price, your total package price will be charged the moment you make your reservation; that way your tickets can be held in stock at current prices. If you don’t want to pay your package in full and use instead a payment plan, please keep in mind that when the time comes for the balance to be charged, if the tickets prices changed, a price adjustment will occur.

In any case, for any package, Balance must be paid in full fourteen (14) days before arrival. If the balance or part of the balance is not paid within ten (10) days before arrival, The Orlando Vacation Store reserves the right to cancel the reservation and to apply the cancellation fee according to the parameters above.

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