Frequently Asked Questions
 
The amazing attractions you can visit on your Universal Studios, Disney World or Sea World vacations will make choosing Orlando, Florida for your vacation spot simple. At The Orlando Vacation Store, all that we offer you in the way of discount Florida vacations is above and beyond what you can expect from our competitors.

Here you will find some of the most common questions we are asked about Disney® World packages and services. There is so much to say about Orlando and of all that we can offer you, including discounted Orlando hotels and so much more! So please call us and speak to one of our Orlando Vacation package Specialists at our toll free number: 1-866-882.4720 ¡También Hablamos Español!

Under Frequently Asked Questions you will find some of the most common questions we are asked about Disney® World packages and many other things. There is so much to talk about Orlando and of all that we can offer you, including discounted Orlando hotels and so much more! So please call us to talk live to one of our Orlando Vacation package Specialists at our toll free number: 1-866-882.4720 ¡También Hablamos Español!

 
What's included in my packages?
 Rates for accommodations differ by location and time of year. For a detailed description of amenities and photos refer to each particular hotel in our website.

Tickets to the Parks for each member of your party according to the parks you selected when configuring your package. We offer tickets to most theme parks in Central Florida .

Breakfast: Many hotels (not all) offer a complimentary Continental, Continental Plus or Hot Buffet Breakfast. This means a varied selection of cereal, fruit, juices, coffee, tea, milk, bagels, muffins, donuts, boiled or scrambled eggs, French and regular toast, waffles, etc. For a detailed description of the breakfast that's included with the package (if any) refer to the hotels in our website.

Transportation: Many hotels offer complimentary transportation to and from the major theme parks in the Orlando / Kissimmee tourist area. Transportation is provided via a shuttle bus that goes to/from the parks at a fixed schedule, usually twice in the morning starting at 8 a.m. and then coming back mid-afternoon and when the park closes. The schedule for rides to and from Universal Studios Florida , Disney World and Sea World will vary according to the season; ask the hotel's front desk for more details. For a detailed description of the transportation that's included with the package refer to each particular hotel in our Website and verify this with the hotel either by phone or upon check in, since this service is subject to change. All the hotels can assist you in getting transportation to any park not included in their service, but you might need to pay the transportation company for the services.

NONE of the hotels provide free transportation to either Bush Gardens Tampa or The Kennedy Space Center, but they can make arrangements for a nominal fee. Those 2 parks are not in the Orlando / Kissimmee tourist area as they are approximately a 1 to 1.5 hour drive from Orlando.

All hotel taxes are included (that's 13% in Kissimmee, 12.5% in Orlando)

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Cancellation Policy

No cancellation fee!
We are so sure of the great price and services provided by our packages that if you can't reschedule your trip and must cancel instead, you can do this at no cost within 48 hours of making your reservation, unless the reservation is being made within 72 hrs of your arrival date. A $39 processing fee will be charged if you cancel your trip after the 48 hour grace period. The remaining balance will be refunded to your credit card. The $39 is also creditable towards your next reservation.

If the reservation is canceled for any reason within 72 hrs of your arrival date (or your reservation is made within 72 hrs of your arrival date) or don't show up at the hotel, then we'll retain the total package price up to $150 (per room), unless your travel dates fall within holidays according with our table below. No returns will be given for early check-outs or unused nights. To cancel, call us at 1-866-400.6594 (after office hours leave a message); Cancellations made directly to the hotel will not be considered valid. CANCELLATIONS CAN ONLY BE PROCESSED BY PHONE; no emails or faxes will be accepted.

Holidays dates
If any day of your reservation falls in any of the following Holiday travel dates
(Jan 15 - 20, Feb. 12 - Feb. 17, Mar. 1 - Apr. 30, May 21 - Jul. 30, Sep. 3 - Sep. 8, Oct. 8 - Oct. 13, Oct. 29 - Nov. 11, Nov. 25 - Nov. 30, Dec. 18 - Jan. 4), then the total package price up to $300 (per room) will be retained. No returns will be given for early check- outs or unused nights. Cancellations made directly to the hotel will not be considered valid.

If partial payment has been accepted at time of booking, then balance must be paid in full fourteen (14) days before arrival. In case the balance is not paid in full within ten (10) days before arrival, The Orlando Vacation Store LLC. reserves the right to cancel the reservation and to apply the cancellation fee according to the parameters above.
Please note that there will be no refunds for special events like Halloween Horror Nights or Florida 4 Days Disney dream Pass; those passes are bougth specially for those occasions for each particular guest and they have an expiration date.
Theme park tickets:
The tickets are usually delivered to the front desk of your hotel the day before your arrival date or, in high season, on the day of your arrival between 9 am and 9 pm (EST).

Upon request we can guarantee the delivery of the tickets the night before at no extra cost; that way you can pick them up the day of the arrival in the morning, go to the parks on the same day and then check in after you come back from the parks. Just call toll free 1-866-882.4720 to make arrangements or email us for details.

The tickets do not have  a specific date to use them, meaning that you can use them in any order you like; see the ticket description for more details in the tickets selection page. Theme park admission tickets are not refundable and non transferable (Once you have them in your hands, they are yours to keep, just like at the parks). You may change your ticket selection up to 5 days before arrival.

When you make a reservation, you authorize The Orlando Vacation Store LLC. to purchase in your name the tickets to the theme parks and/ or Dinner Shows and/or any specific events which have been requested in the reservation.

CANCELLATION POLICY FOR HALLOWEEN HORROR NIGHTS & DISNEY'S NOT SO SCARY HALLOWEEN PACKAGES:
Because this is a special promotion it has its own cancellation policy:
These tickets are non- refundable and non-transferable. If you decide to cancel your reservation before the 72 hours of arrival, the cancellation fee of $150 will apply. For cancellations less than 72 hours prior your arrival date or for no shows a cancellation fee of $300 will apply. In both cases, the value of the tickets will not be refunded. Reschedules CANNOT be made.

Rescheduling your Reservation:
We will happily reschedule or change the dates or property on your reservation (upon availability) up to 72 hrs before arrival date for a $25.00 fee. If new dates fall during Holidays and/or Special Events and guest decides to cancel after initial reschedule, the cancellation policy for Holiday dates will apply, otherwise the non holiday dates cancellation will remain the same. If applicable, the guest will have to pay the difference between the original package price and the package's current price for the new dates or property. To reschedule or for customer support, call us at 1-866-400-6594 a minimum of 72 hrs prior to your scheduled check-in date.

 All packages must be charged in full to guarantee the price.
Historically, Orlando theme parks raise their prices every year. This increase usually takes place on the first quarter of the calendar year but it could be anytime. We don’t want you to be affected by this raise. In order for us to guarantee your package price, your total package price will be charged the moment you make your reservation; that way your tickets can be held in stock at current prices. If you don’t want to pay your package in full and use instead a payment plan, please keep in mind that when the time comes for the balance to be charged, if the tickets prices changed, a price adjustment will occur.

If partial payment has been accepted at time of booking, then balance must be paid in full fourteen (14) days before arrival. In case the balance is not paid in full within ten (10) days before arrival, The Orlando Vacation Store LLC. reserves the right to cancel the reservation and to apply the cancellation fee according to the parameters above.

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Limitation of Liability
 As Seller of Travel, our services are limited to making the reservation on the hotel you selected, paying for such accommodations and (if included in the package), paying and delivering the tickets to your hotel. All incidentals are the guest’s responsibilities. We are NOT responsible for the actual fulfillment of the services from neither the hotel nor the Theme Parks and any complaints should be addressed directly with the service provider (hotel or theme park) not to us.

Please be advised that the information, products and services published on this Web site MAY INCLUDE inaccuracies or typographical errors. Easy Orlando Vacations DOES NOT GUARANTEE the accuracy of, and disclaims liability for, any inaccuracies relating to information and descriptions of hotels and other travel products displayed on this Web site. This includes photographs, list of hotel amenities and general product descriptions provided by the respective suppliers. Hotel/Star Ratings on this Web site are intended only as a general guideline and we do not guarantee the accuracy of these ratings. Changes to the Web site can and will be made periodically and at any time, which might change the information presently listed. The inclusion or offering for sale of any products or services on this Web site DOES NOT constitute any endorsement or recommendation of such products or services by The Orlando Vacation Store LLC. In addition, we make no representations about the suitability of the information, products and services contained on the Web site for any purpose.

Hotels and suppliers providing travel or other services for The Orlando Vacation Store LLC. are independent contractors and not employees or agents of The Orlando Vacation Store LLC. or its affiliates. The Orlando Vacation Store LLC. is NOT LIABLE for errors, omissions, acts, representations, breaches or negligence of any such suppliers. The Orlando Vacation Store LLC. and its affiliates HAVE NO LIABILITY AND WILL MAKE NO REFUNDS in the event of any delays, overbookings, strikes, cancellations, omissions, acts of government or authority or any other causes beyond our control.
Easy Orlando Vacations, its affiliates and our respective suppliers SHALL NOT IN ANY EVENT BE LIABLE for any direct, indirect, incidental, punitive, consequential or special damages arising out of or connected with the use of this Web site. This also includes products, services and information obtained through this Web site even if The Orlando Vacation Store LLC. , its affiliates and our respective suppliers have been advised of possible damages. This limitation of liability does not apply in states/jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages.

By making a reservation or requesting a quote you authorize us to contact you, either by phone, mail or email, for any matter related to you reservation, follow up or future offerings of our products through our "Orlando Eclub" newsletter.

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When and where do I get the Tickets?
 The tickets are usually delivered to the front desk of your hotel the day before your arrival date or, in high season, on the day of your arrival between 9 am and 9 pm (EST).

Upon request we can guarantee the delivery of the tickets the night before at no extra cost; that way you can pick them up the day of the arrival in the morning, go to the parks on the same day and then check in after you come back from the parks. Just call toll free 1-866-882.4720 to make arrangements or email us for details.

The tickets do not have  a specific date to use them, meaning that you can use them in any order you like; see the ticket description for more details in the tickets selection page. Theme park admission tickets are not refundable and non transferable (Once you have them in your hands, they are yours to keep, just like at the parks). You may change your ticket selection up to 5 days before arrival.

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When will I get my Confirmation Letter?
Reservations are confirmed within 48 hours. Confirmation letters are sent to our guests by email or, by request, fax. It can also be downloaded from our website. When a guest places a reservation in our system either by phone or online, they are provided with their reference #. Due to Spam blockers and undeliverable mail or faxes, we strongly recommend our guests to go to our website  and click on the upper hand-right side on the link called My Reservation. In this area, the guest will provide information in regards to his reservation and their reference number and they will be able to check the status of their reservation anytime, as well as print out their confirmation letter. We're not responsible for guest not getting their confirmation letter, since it is available 24/7 on our website.

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Theme Parks Available
 We have tickets for ALL the theme parks in the Orlando / Kissimmee tourist area including Disney®'s Magic Kingdom, EPCOT Center, MGM Studios and Animal Kingdom; Universal Studios® and Islands of Adventure, Sea World® (Discovery Cove), all the Dinner Shows, the Water Parks, etc, available for you to choose from. We also have passes to Bush Gardens Tampa Bay, Cypress Gardens and Kennedy Space Center.

For more information on Disney World theme parks (Walt Disney® World's Magic Kingdom, Epcot Center, MGM Studios, Animal Kingdom, Typhoon Lagoon and Blizzard Beach (water parks), Disney® Quest and  Disney®'s Downtown Disney®) click here

 For more information about Universal Orlando theme parks (Universal Studios® Orlando, Islands of Adventure, Wet and Wild water park and CityWalk) click here.

 For more information about Sea World® Orlando, Aquatica Water Park and Bush Gardens Tampa Bay click here

We also carry the most popular Dinner Shows (Arabian Nights, Medieval Times, Pirates Adventure, Sleuth Mystery Theater).

If you wish to include any additional attraction to your package, just call us toll free at 1-866-882.4720  for a quote.

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What about airline tickets or car rentals?
 We specialize exclusively in Orlando hotels, resorts and tickets and that's why we offer so many great deals.

With so many "web only" or "internet only" airfare rates available, you can always find a better airfare if you book the airline yourself, but only through us will you be able to get the discounted resort AND tickets in one package.

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How do I get to the hotel?
 If you're driving, we include the hotel address on the confirmation letter. Using that you can get detailed driving instructions from  any internet map service; however, use them at your own risk.

If you're flying in and do not plan to rent a car, getting to the tourist area hotels from the Orlando International Airport (MCO) couldn’t be easier. Many transportation companies in Orlando offer services to and from the Airport.

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How do I know this is not a scam?
 We understand your worries. That's why we have included our state license number in our home page, under the link "About Us" and our local address in our "Contact Us" links.

"We are licensed and bonded in the State of Florida as a "Seller of Travel".
Please call the State of Florida and ask them about us. Since they license travel companies in Florida they know if there are complaints against us. You can call 1-800-435-7352 (outside Florida, call 1-850-488.2221); press option 3 - and then option 2 to speak to an agent and tell them you want to check on Florida State License ST-35794"

 We're also members of the Orlando Better Business Bureau.

The Orlando Vacation Store LLC. meets all BBBOnLine Reliability participation and Better Business Bureau membership standards and is authorized to display the BBBOnLine Reliability seal. Click on the BBB logo for more inofrmation. You can also send us an email with your questions at  support

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